Welcome to https://www.dukeeyecare.com (the “Site”). We understand that privacy online is important to users of our Site, especially when conducting business.
This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.
Topics:
- What data do we collect?
- How do we collect your data?
- How will we use your data?
- How do we store your data?
- What are your data protection rights?
- What are cookies?
- How do we use cookies?
- What types of cookies do we use?
- How to manage your cookies
- Privacy policies of other websites
- Changes to our privacy policy
- How to contact us
- How to contact the appropriate authorities
What data do we collect?
Duke Eye Care collects the following data:
- Personal identification information (Name, email address, phone number, etc.)
How do we collect your data?
You directly provide Duke Eye Care with most of the data we collect. We collect data and process data when you:
- Send an email using our contact forms.
- Use or view our website via your browser’s cookies.
- Use our 3rd-party software to book an appointment.
How will we use your data?
Duke Eye Care collects your data so that we can:
- Process your order.
- Respond to any requests you send to us.
If you agree, Duke Eye Care will share your data with our partner companies so that they may offer you their products and services.
- Visual Eyes appointment-booking software.
How do we store your data?
Our Company securely stores your data at our secure office location.
Duke Eye Care will keep your information only as long as necessary. Once this time period has expired, we will delete your data.
What are your data protection rights?
Duke Eye Care would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: reception@dukeeyecare.com
Call us at: 403-407-2021
Or write to us: 348 – 10 D’Arcy Ranch Drive,
Okotoks, AB, T1S 5V9
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology
For further information, visit allaboutcookies.org.
How do we use cookies?
Our Company uses cookies in a range of ways to improve your experience on our website, including:
- Understanding how you use our website
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
- Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
The Duke Eye Care website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
Duke Eye Care keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on March 3rd, 2026.
How to contact us
If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: reception@dukeeyecare.com
Call us at: 403-407-2021
Or write to us: 348 – 10 D’Arcy Ranch Drive,
Okotoks, AB, T1S 5V9
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Duke Eye Care has not addressed your concern in a satisfactory manner, you may contact the The Office of the Privacy Commissioner of Canada.